About Miranda Smith Home Care

Established in 1999 by Miranda Smith, Managing Director, Miranda Smith Home Care is the longest running private home care agency in New Zealand.

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Miranda began providing care in the community 24 years ago after working for a similar style agency in the United Kingdom. She introduced the concept here in 1999, becoming one of the first private homecare agencies in the country with a vision of setting the standard in home based care. Miranda has been proactive in ensuring Carers are recognized and valued for their work and has spoken at conferences nationally and internationally on the future of this industry and its workforce.

Her commitment to providing excellent care for people of any age who need help in their own home, has ensured her business is one of the most trusted and respected in the industry.

We pride ourselves on our reputation for quality service and compassionate staff and Carers and have enjoyed ongoing positive feedback from Clients over the years. We have achieved this with the ongoing support of our 250 dedicated and experienced Carers, many of whom have been with us since our inception. In each regional office we have fantastic Clinical and Resource Coordinator and Homecare Managers for you to deal with directly if you have any concerns or require support.

We firmly believes that people who remain in their own homes have increased levels of independence, happiness, positivity and longevity.

“Our focus is on providing a personalised service ensuring clients maintain their independence, have flexibility in choice and feel safe within their homes. To this day, our reputation for providing excellent service continues unchanged. We remain committed to our vision and dedicated to instilling our values throughout the industry”.

Miranda moved back to Hawke’s Bay in 2009 with her husband Campbell and three gorgeous boys – Max aged 17, Gus aged 16 and Jimi aged 12 to be closer to family.

In addition to Miranda Smith Homecare, Miranda also owns Karitane®, a nanny agency specialising in care for mothers and their babies.

Our Vision

To set the standard in home-based care by delivering exceptional service and providing a continued quality of life.

Our Values

Personal Commitment

To always keep our promise, be available and accessible and remain calm and professional at all times.

Solution Focused

To strive to create a “perfect match” between Client and Carer.
To focus on successful outcomes for complex cases.
To always have a “can do” innovative attitude.

Conscientious

To be hard working, punctual and reliable.

Integrity

To be loyal, trustworthy and respectful.

Empowerment

To provide our Clients with the opportunities to make their own choices and to ensure flexibly in decision making.

Compassion

To treat our Clients, Carers and colleagues with kindness, empathy, sincerity and reassurance.

Exceeding Expectations

To always go the “extra mile” by providing an innovative, high standard of service with attention to detail at all times.

Open & Honest Communication

To be good listeners and to communicate honestly in a sincere, open and warm manner.

Our Team

Miranda Smith Home Care has exceptional, dedicated teams working throughout the country to provide tailored care services for our clients.

We are committed to providing excellent home care and ensuring we continue to set the standards for the home care industry. We have great retention of staff so you can feel confident that the people you meet will be with you throughout your journey with us.

Head Office (Auckland)

Led by Jo and supported by Kim and Natesha

Auckland Home Care Team

Led by Emma and supported by Liz, Fiona and Laraine

Tauranga Home Care Team

Hayley who is supported by Caroline

Hawke’s Bay Home Care Team

Led by Jen and supported by Miranda and Kellie

Wellington Home Care Team

Led by Belinda and supported by Robyn, Nicky, Yvonne and Lyn

Christchurch Home Care Team

Led by Helen and supported by Amanda

Frequently Asked Questions

We are only a phone call away – please call us on 0800 600 026 to discuss any other questions you may have, and to arrange a free in home visit.

Can I have the same carer every time?

Where appropriate, we provide consistency of carers and match each client with the most appropriate care worker. We understand how reassuring it is to have a familiar carer.

Do you have carers who speak another language?

Yes! Please contact us 0800 600 026 to discuss further.

What is your cancellation policy?

If a service is cancelled with less than 24 hours notice of the booking, you will be charged a cancellation fee.

Do you provide drivers for transportation trips or shopping?

Yes we do. Fees apply for incidental use of a carer’s car, available upon request.

Can I get hold of someone in an emergency?

We are available 24 hours a day, seven days a week including public holidays. The main office hours are 9.00am to 4.00pm, however out of those hours, all calls are diverted to our on-call personnel.

Do you provide one off care?

Yes we do. If you only require a one-off service, this is no problem and we will ensure you receive the same high standard of service we are so proud of.

How do I pay the account?

We invoice our client’s weekly. Invoices are emailed or posted and payments can be made via electronic banking (and for overseas payments credit card payments are accepted but are subject to a bank imposed surcharge).

I’d just like to say a massive thank you for providing such exceptional care to help my mother in law attend a family wedding in December. Last minute panic and ringing around dementia units ended with having your contact details and I’m so pleased we found you. The Carer was the perfect person to take care of my mother in law on the day, she was professional, discreet, kind and gentle. She did everything we asked of her and went above and beyond. We will definitely be asking for her again if the need arises.

You provide a great service, thanks from our whole family.